So, the first part of this duet — The 38 Year Difference Part I — started to describe what it's like to have a dental clinic that has decades of customer service experience under it's belt. Our mental tour had just arrived at the high-tech VIP consultation room, where Dr. Eric Johnson was just asking you what we wanted out of your smile. You tell him you're interested in veneers.
As he listens carefully to your answer, Dr. Johnson takes notes, and starts to sketch. He takes measurements of your face, jaw, and teeth. He takes a mold of your teeth, and starts to make adjustments. Within a surprisingly short time, you are presented with a beautiful wax mold of what your new smile will look like. What's more, that same mold is used to apply a temporary veneer to your smile, so you actually see in the mirror exactly what your new smile is going to look like.
That's what real dental service is like — you know, before you ever commit yourself to the chair, what the results will be when you stand up again. Before you return to the reception area, you express a concern to Dr. Johnson — how much is this going to cost? Can you afford it?
Dr. Johnson directs you to the Business Team. They will listen carefully to your concerns. They will work with you to come up with an option that you are comfortable with. You will know what your financial responsibility is before any dental treatment is performed.
Once the financial side is set to go, the Business Team will confirm your next appointment. If you are scheduled to see our dental hygienist, Marlena, she will greet you and take you back for your dental hygiene appointment. When your hygiene appointment is complete then it is a short wait for your veneer appointment and your smile to be as perfect as it can be.
Do you see what 38 years in the business can do for a dental practice? If you think that's impressive, wait until you see what it can do for you.
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